One address, read by a person. If your event is happening now or inside 48 hours, say so and you go to the front of the queue.
There is no support department here. There is Guillermo, who has spent his career running live events, and a small crew. That is who answers, and it is why the promises further down this page are the ones we can keep.
Do these two things in this order. The first one takes ninety seconds and it protects your show whatever happens next.
Open your event, hit Export, and download the crew PDF and the guest agenda. They print. They need no internet and no login. Once those are in your hands, your show stops depending on us, on your venue’s wifi, and on how fast we answer.
This resolves a real share of show-day emergencies before anyone has read the message, which is why it is above the part where you write to us.
How exports work →The button below opens your mail app with a SHOW DAY subject line already in it. That tag is what makes the message readable on a phone lock screen in a dark room, so it gets seen without anyone opening a laptop.
Put the event date, the venue, and what you expected to happen in your first three lines. Everything after that helps, and those three lines are what we act on.
Email us about a show happening nowOpens your own mail app with the subject filled in. Nothing sends until you press send there. No mail app on this machine? Write to guillermo@planetevents.io and put SHOW DAY at the front of the subject.
No clocks. We have not run enough shows to know our own numbers honestly, and a number we miss on your worst day is worse than no number at all. What we will tell you is the order we work in and who is on the other end.
Show-day email goes to the front of the queue. Put SHOW DAY in the subject line and we get to it before anything else.
We are not publishing response times yet. A small team that promises a number and misses it during your event has made your day worse, and we would rather tell you what we actually do: every message is read by a person, and show day jumps everything else.
That first reply is a person and a way to keep your show running. It is not always a fix.
We read every message and most get an answer the same working day. We are deliberately not printing a number here. The honest one changes depending on whether Guillermo is standing in a ballroom that week.
If something you sent has gone quiet for two working days, send it again. Chasing us is allowed.
Guillermo works live events himself. When he is on a floor, replies pause until he is off it, and /status keeps updating the whole time.
We would rather tell you that in advance than publish an hour we cannot keep. Show day is the exception that gets answered anyway.
No live chat and no phone line. The hour a phone number would matter most is the hour nobody could answer it, and a chat widget with nobody behind it answers in days while promising seconds. Email is the channel, and it is watched. There is also no support tier to buy. Everyone in the beta sits in one queue, sorted by whose show is closest.
Answer the two questions that change how fast we can help, write the message, and this builds the email for you.
This page has no send button of its own. It fills in an email and hands it to your mail app, so you can read every line before it leaves, you keep your own copy, and there is no form queue in the middle that can swallow it. When our email system is wired up, this becomes a real form and this paragraph goes away.
Writing about a specific workspace? Put its name in the Organization field so we can find it without a round trip. Sending a screenshot helps more than a paragraph, and you can attach it in your mail app before you send.
Write to guillermo@planetevents.io. If your event is inside 48 hours, put SHOW DAY at the front of the subject line and tell us the date and the venue in the first line.
ONE INBOX · READ BY A PERSON · SYSTEM STATUS